Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
Are your jewelry pieces nickel-free?
Yes, all Lovisa jewelry is nickel-free and complies with international standards to ensure they are safe for sensitive skin.
How should I care for my jewelry?
To maintain the shine, avoid contact with water, perfume, and lotions. Store your pieces in a dry place and wipe them with a soft cloth after use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status.