Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition, unworn, and with all tags attached, keeping in mind our hygiene exclusions for piercings.

• 2.
  Gather Documentation

  Locate your original order confirmation email or store receipt to provide proof of purchase for a seamless refund or exchange process.

• 3.
  Choose Your Method

  Return your items to any Lovisa boutique for an immediate exchange or refund, or use our online portal to generate a shipping label for mail-in returns.

• 4.
  Receive Your Refund

  Once your return is processed, the funds will be credited back to your original payment method within 5 to 10 business days.